Best in Class Help and Support

We pride ourselves on being truly supportive and available to customers and trades. We believe its a key component of offering products that will live with you in your home for decades. You can always reach us via phone or email, or read through any of our resources to get the answer you need without contacting.

Frequently Asked Questions

Everything you wanted to know, all in one place.


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We are dedicated to being available and assisting our customers.

Frequently Asked Questions

We often get asked the following questions, so to save you the time calling or emailing we’ve got an up to date list of information you might find useful if you’re trying to figure out if underfloor heating is right for you, if you can use it in a specific space or renovation and if you’ve got existing underfloor heating and have a question about using it.

If you have any questions that aren’t covered here, feel free to email [email protected]

Underfloor heating offers several advantages, including:

  • Even and consistent heat distribution.
  • Energy efficiency and potential cost savings.
  • Underfloor heating can reduce the growth of mould.
  • Elimination of cold spots and drafts.
  • No visible radiators, maximising space utilisation and interior design flexibility.

Livella’s electric heating has no hidden costs. Unlike hydronic systems, there is no maintenance; no servicing; and no replacement of mechanical boilers, pumps or valves.

Yes, underfloor heating can be retrofitted into existing homes. Ultra-thin, they add negligible height to floors making them perfect for renovations.

Underfloor heating is suitable for any subfloor and floor covering, including tile, stone, laminate, timber and carpet.

Every heating system is designed at the time of installation to heat every corner, even over stairs and into showers. We highly recommend heating installed in the shower area – this dries wet surfaces quickly and significantly reduces mould growth.

Yes, underfloor heating can be energy-efficient when properly installed and controlled. Take advantage of cheaper off-peak power to generate heat for the lowest cost, and then dissipate it throughout the day when it is needed most.

Our system can also be fully automated which means you can set four different temperatures throughout the day and a different routine on weekdays and weekends. It feels like your whole home is heated but energy is never wasted (warming empty rooms).

Livella underfloor heating cables are “set and forget”, This means that once installed no maintenance is required and there are no maintenance costs.

Yes, Livella underfloor heating is suitable for all rooms, including bathrooms, kitchens, living rooms, and bedrooms.

The floor heat will take anywhere between 45 to 90 minutes to reach the desired temperature. Heating times may vary depending on the thickness of the screed and tiles.

A thermostat controls the operation of underfloor heating. Whilst the thermostat is set to the desired temperature, the sensor located in the floor measures the actual floor temperature.

Yes, we can supply a din-rail style (located on the switchboard) that is suitable to use with underfloor heating.

We have qualified installers throughout Australia and New Zealand. Underfloor heating can also be installed by your preferred electrician.

Every product is designed, tested and certified locally to exceed the most demanding electrical safety standards.

Standard Warranty applies from the date of delivery of the Product to the Purchaser: 10 years for underfloor heating elements and one 1 year for all other products and components bearing the Livella label.

A warranty application must be lodged within 30 days of installation. Contact Livella by phone or email for additional copies or visit the website for more information.

Terms and Conditions apply.

Thousands of renovations and new builds with happy families

Bathroom Renovation

Lilyfield, NSW

“Recently we had Livella underfloor heating system installed in our bathrooms and couldn’t be happier with the results. This upgrade has truly transformed the bathrooms. It’s efficient and adds a touch of luxury to our daily lives. I would highly recommend this system to anyone, It’s a worthwhile investment the whole family love it. “

5 Bedroom Home

Torquay, VIC

“I recently had the pleasure of working with the Livella team who undertook an in-slab heating installation in a new 5 bedroom home project. The results have exceeded all of our expectations. It’s a luxurious addition that combines efficiency and comfort. I can’t recommend the Livella team highly enough. If you’re considering underfloor heating, don’t hesitate, It’s an investment that will not only make your home warmer but also elevate its overall appeal and value.”

3 Bedroom Home

Greenwich, NSW

“I recently had the privilege of having a underfloor heating system installed in my home, and I’m absolutely thrilled with the results. The team at Livella worked closely with us to customise the heating design to suit our specific needs and preferences. They took into consideration the layout of our home, room usage, and even our preferred temperature settings for each area. The team demonstrated exceptional skill and expertise throughout the project. The installation process was efficient, and they paid great attention to detail, resulting in a seamless and flawless finish.”

Recent Reviews

Quality of the materials supplied was top-notch

“I couldn’t be happier with the underfloor heating installation. The quality of the materials supplied was top-notch, and the installers were skilled, efficient, and professional.”

Well-organized and exceeded expectations

“The supply of underfloor heating components was well-organized, and the installation team exceeded our expectations. We now enjoy the luxury of warm floors, and I highly recommend this service to anyone looking for a reliable solution.”

Process was smooth and satisfying

“From start to finish, the process of getting underfloor heating was smooth and satisfying. The supply of materials was quick, and the installation team was thorough. We’re thrilled with the results and love the warmth and comfort it brings to our home.”

Jennifer, Menangle NSW

“The team that handled the installation of our underfloor heating was professional and efficient. The supply of materials was timely, making the entire process stress-free. We love the comfort the floor heating creates throughout our entire home.”

David, Warriewood NSW

“The installation of our underfloor heating system was seamless, and the supply process was equally impressive. We loved the experience we had with Livella from start to finish. Peters knowledge of the product is unmatched”

Downloadable Resources

Looking for an instruction manual or installation details or technical specifications? We’ve got a whole host of resources for trade installers and customers. Whether you’ve lost the instruction manual or you’re installing for the first time. Download them here.

On Slab/In Screed Installation Instructions
In-Slab Installation Instructions
Thermostat Controller Instructions
Mirror Demister Installation Instructions
Electrial Rough-In Guide

Still Have Questions?

If there’s anything you’re not clear on, whether that’s related to a new project or existing product please don’t hesitate to get in touch with the Livella team today.

You can call us any time on 1800 833 933 (AU) or 0800 432 892 (NZ) or if you prefer, email us below.

Help is on hand. Get in touch today.